OUR SUPPORT PROCESSES

IF YOU NEED HELP, OUR COLLEAGUES ARE THERE FOR YOU TO GET EVERYTHING UP AND RUNNING AGAIN QUICKLY.

SUPPORT PROCESSES.

IF YOU NEED HELP, OUR COLLEAGUES ARE THERE FOR YOU.
TO GET EVERYTHING UP AND RUNNING AGAIN QUICKLY.

If something doesn’t work, there’s no need to panic. We have extensive experience and know the technical stumbling blocks. That’s why we have defined support processes that cover all eventualities and allow us to find sources of errors quickly.

Portrait of a young call center agent working on a digital tablet in an office

HELPDESK

Our colleagues in the call center will take care of your problem. Our specialized ticket system ensures fast processing and reliable follow-up. Standard problems can usually be solved at this point via the helpdesk or online.

ON-SITE SERVICE

Our on-site service in the digital signage sector ensures that your displays always work smoothly. Whether installation, maintenance or repair – our experienced team of technicians will come directly to the POS and provide a quick solution on site.

Researchers who confirms the design drawing on a personal computer.

MANUFACTURER SUPPORT

If conventional support channels are not sufficient, we offer you direct manufacturer support escalation. Our experts work closely with the manufacturer to resolve technical challenges quickly and efficiently.

ASSET MANAGEMENT

With our asset management service, you always have an overview of your digital devices and systems. From acquisition to maintenance and replacement, we manage your assets professionally and ensure smooth operation.

Smart Augmented Reality,AR warehouse management system.

RMA PROCESSES

Our RMA (Return Merchandise Authorization) process enables you to handle returns and repairs smoothly. We offer you a fast and transparent solution for defective or faulty devices to keep your downtime to a minimum.

TRANSPARENT REPORTING AND TICKETING

Our transparent reporting and ticketing system gives you a clear overview of the status of your support requests and service tickets at all times. Through simple tracking and detailed reports, we ensure efficient and comprehensible communication.